Privacy Policy
At Rio Resort, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with us, including through our website, phone, email, or in-person.
Information We Collect
We may collect the following types of personal information:
- A: Personal Identification Information
Full Name
Contact Number
Email Address
Address (Permanent and Local)
Government-issued ID details (Aadhaar, Passport, Voter ID, etc.)
Nationality
- B. Booking & Payment Information
Check-in/Check-out dates
Room preferences
Payment details (processed via secure third-party gateways)
Transaction records
- C. Technical Information (via Website)
IP Address
Device/browser type
Cookies and usage data (for analytics & site improvement)
Check-In & Check-Out
Check-in: [Time – 12:00 PM]
Check-out: [Time – 11:00 AM]
Early check-in or late check-out is subject to availability and may incur additional charges.
How We Use Your Information
- Your personal data may be used for the following purposes:
To process and confirm reservations
To communicate booking details, offers, or changes
To comply with local tourism and guest registration laws (e.g. Uttarakhand guest verification norms)
To enhance your stay experience (room preferences, special occasions, etc.)
To process payments and refunds
To send promotional emails (only with consent)
For internal analytics and service improvements
Data Sharing & Disclosure
We do not sell or rent your personal information to third parties.
However, we may share your data with:
Government or law enforcement authorities as required by law (e.g. local police registration)
Payment gateway providers (for processing secure transactions)
Third-party service providers (e.g. booking engines, email platforms) under confidentiality agreements
Data Storage & Security
We implement appropriate technical and organizational measures to protect your personal information.
Guest data is stored securely (digitally or physically) and access is restricted to authorized personnel.
We retain personal information only as long as necessary for the purposes outlined or as required by law.
Cookies and Website Usage
- If you use our website, cookies may be used to enhance user experience. These cookies help us:
Understand visitor behavior (via tools like Google Analytics)
Remember preferences (like language or location)
- You can manage or disable cookies through your browser settings.
Your Rights
As a guest or user, you have the right to:
Access or request a copy of your personal information
Request correction of inaccurate or outdated information
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications
To exercise any of the above rights, please contact us.
Children’s Privacy
We do not knowingly collect personal data from children under 18 without parental consent. If you believe a child has provided personal information without consent, please contact us for prompt removal.
Third-Party Links
Our website or booking system may contain links to external websites. We are not responsible for the privacy practices of those third parties.
Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website or by request. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For any questions or concerns about this Privacy Policy or your data, please contact:
Rio Resort
Kotdwar-Lansdowne Rd, Lansdowne, Jogi Bhilangi, Uttarakhand 246127
📧 Email: rioresort.ld@gmail.com
📞 Phone: +91 98106 23298